Privacy Policy

1. Introduction

Paradigm Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lead enrichment and outreach customization platform (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, job title, and payment information
• Lead Data: CSV files, contact information, and other data you upload to our platform
• Communication: Messages, support tickets, and other communications with us
• Templates and Content: Email templates, customization preferences, and other content you create

2.2 Automatically Collected Information

• Usage Data: How you interact with our Service, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies to track activity and preferences
• Log Data: Server logs, error reports, and performance metrics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Enrich leads with AI-powered research and personalization
• Generate and customize email content
• Send you updates, notifications, and marketing communications (with your consent)
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Analyze usage patterns to improve user experience

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices
• Compliance with SOC 2 Type II standards

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, AI models)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information
• Protection of Rights: To protect our rights, property, or safety, or that of our users

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 GDPR Rights (EU Users)

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your data for certain purposes

6.2 CCPA Rights (California Users)

• Right to Know: Request disclosure of personal information collected
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information (we do not sell data)
• Non-Discrimination: We will not discriminate against you for exercising your rights

To exercise these rights, please contact us at myles@devvcore.com or manuel@devvcore.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use cookies for: authentication, preferences, analytics, and performance monitoring. We may also use third-party services (e.g., Google Analytics) that use cookies to track and analyze usage.

8. Third-Party Services

Our Service integrates with third-party services, including:

• AI Providers: OpenAI, Anthropic, and other AI model providers for lead enrichment
• Cloud Services: Supabase, AWS, and other cloud infrastructure providers
• Payment Processors: Stripe for payment processing
• Analytics: Google Analytics and other analytics tools

These third parties have their own privacy policies. We encourage you to review their privacy policies to understand how they handle your information.

9. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for EU data transfers, to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: